Return and Refund Policy

At Embrofit, we take great pride in crafting each custom order with love and attention to detail. As our products are personalized specifically for you, we are unable to accept returns for any reason other than damages or defects. However, we are committed to ensuring your satisfaction with your purchase.

Eligibility for Exchanges

• If your custom sneakers arrive damaged or defective, we will gladly offer a free exchange for the same product.
• Please note that refunds are not available for custom orders.
• Exchange requests must be made within 14 days of receiving your order, and the item must be in its original, unworn condition.

How to Request an Exchange

1. Ensure the item is unworn and in its original condition.
2. Return the item and provide us with the tracking number. This ensures the product is returned safely and that your rights are protected.

To ensure accurate sizing and prevent wear, we recommend trying on your shoes in a carpeted area with clean feet.

We truly appreciate your understanding, and our goal is to ensure you are delighted with your custom sneakers!

Contact Us

If you have any questions or concerns regarding our return and refund policy, feel free to reach us at info@embrofit.com.