Faqs

It’s simple! Browse our website to find the base style you love, then share your customization details during checkout. We source the sneakers shown in the product images and bring your vision to life. Each pair is customized by hand, and the entire process, including shipping, takes 14–21 days depending on your design.

Absolutely! While we offer ready-made templates for inspiration, we can also work with your personal ideas. Email us your design concept, and our team will collaborate with you to make it a reality.

Yes, our designs are perfect for weddings, engagements, birthdays, and other meaningful occasions. We craft shoes that blend beauty with comfort, so you can shine on your special day without worrying about sore feet.

Of course! Each pair is packaged in an elegant gift box with a handwritten card, making it a perfect present. You can include your message during checkout, and we’ll make sure it’s beautifully delivered.

We use high-quality, authentic sneakers from reputable brands as the base for every pair. Each shoe undergoes rigorous quality checks to ensure it meets our high standards before shipping.

Yes, comfort is just as important to us as style. Our customization process doesn’t compromise the original sneaker structure, so you can walk, dance, and celebrate for hours without discomfort.

Customization takes 7–14 business days depending on the design. After that, your shoes will be shipped, with delivery taking 3–7 business days based on your location.

We allow cancellations or changes within 24 hours of placing your order. After that, customization begins, and orders cannot be canceled. If you need assistance, contact us as soon as possible.

Since every pair is made-to-order, we don’t accept returns for custom shoes. However, if your order arrives damaged or with a mistake, please contact us within 7 days. We’ll work with you to resolve the issue, whether through a repair, replacement, or other solutions.

During checkout, enter your code in the “Discount” field and click “Apply.” Please note, discount codes cannot be combined or applied to sale items unless specified.

Once your shoes are shipped, you’ll receive an email with a tracking number. Use this to follow your package’s progress. If you haven’t received tracking info after two weeks, reach out to us.

To keep your shoes looking their best:

1. Wipe away dirt with a soft cloth.

2. Use a mixture of mild soap and water for spot cleaning.

3. Avoid scrubbing embellishments like rhinestones or embroidery.

4. Let the shoes air dry at room temperature.

No, we don’t recommend machine washing. Hand cleaning or professional services will help maintain their appearance and longevity.

Yes, we ship worldwide! Shipping fees and delivery times vary by location and are calculated at checkout. If you’re unsure, feel free to contact us for more details.

Have something specific in mind? Send us a message via email or live chat with your request. Our team will do everything we can to bring your idea to life.